1. Information We Collect
When you browse, interact with, or place an order on our website, we may collect several types of information:
A. Personal Information You Provide
- Order & Contact Details: Full name, billing address, shipping address, email address, and phone number.
- Payment Information: Credit card, debit card, or third-party payment account information (processed securely through PCI-DSS Level 1 compliant gateways; we never store your full credit card number).
- Customer Support Inquiries: Records of communications, order references, feedback, and RMA return requests.
B. Automatically Collected Information
- Device & Browser Details: IP address, browser type, operating system version, time zone, and language settings.
- Usage Data: Pages viewed, referring URLs, click-stream behavior, session durations, and interaction telemetry.
- Cookies & Tracking Technologies: Session cookies, analytics tags, and web beacons utilized for cart persistence, site functionality, and performance optimization.
2. How We Use Your Information
We process your data strictly for legitimate commercial and operational purposes, including:
- Order Fulfillment: Processing transactions, arranging shipping through fulfillment centers (including QuickBox Fulfillment in Wayne, NJ), and emailing order confirmations and DHL/EMS tracking numbers.
- Customer Support: Managing inquiries, exchanges, warranty claims, and 60-day money-back guarantee requests.
- Fraud Prevention: Screen orders against unauthorized transactions, chargebacks, and abusive behavior.
- Website Optimization: Analyzing visitor trends and improving navigation ergonomics, loading speeds, and user experience.
- Marketing & Promotions: Sending promotional announcements and product updates if you explicitly opted in (you can unsubscribe at any time via the link in any email).
3. Data Sharing & Third-Party Disclosures
We do not sell, rent, or trade your personal information to third parties. We share your information solely with trusted service providers necessary to operate our business:
| Partner Category | Purpose | Data Shared |
|---|---|---|
| Payment Processors (Stripe, PayPal, Visa/Mastercard) | Secure checkout authorization and fraud screening | Encrypted billing data, transaction totals |
| Fulfillment & Logistics (QuickBox Fulfillment, DHL, USPS, EMS) | Order packaging, parcel dispatch, and tracking | Name, shipping address, contact phone |
| Analytics & Infrastructure (Cloudflare, Google Analytics) | Site security, anti-DDoS, and uptime monitoring | Anonymized IP, browser data, traffic metrics |
| Legal & Regulatory Authorities | Compliance with valid subpoenas, court orders, or law enforcement | Specific records as legally mandated |
4. Cookies and Tracking Technologies
Our website utilizes standard HTTP cookies and local storage to provide essential services:
- Strictly Necessary Cookies: Required to keep products in your cart and navigate the checkout funnel.
- Performance & Analytics Cookies: Help us understand which pages and educational articles are most engaging.
- Preference Cookies: Store regional preferences such as currency and language options.
You can configure your browser to reject cookies or notify you when cookies are sent. Please note that disabling cookies may affect certain features of our shopping cart and checkout process.
5. Security of Your Data
We implement stringent physical, administrative, and technical safeguards to protect your personal data:
- All communications between your browser and our store are encrypted using 256-Bit Secure Sockets Layer (SSL / TLS) cryptography.
- Payment transactions are handled directly through certified PCI-DSS Level 1 compliant payment processors.
- Access to internal customer data is restricted to authorized personnel with multi-factor authentication.
6. Your Privacy Rights (GDPR & CCPA/CPRA Compliance)
Depending on your jurisdiction (such as California or the European Economic Area), you are entitled to specific rights regarding your personal information:
- Right of Access & Portability: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete records.
- Right to Deletion: Request the erasure of your personal data, subject to lawful retention for tax and order recordkeeping.
- Right to Opt-Out: Opt-out of marketing communications or targeted advertising at any time.
- Non-Discrimination: We will never deny services, charge different rates, or provide differing quality if you exercise your privacy rights.
To exercise any of these rights, please email our Privacy Officer at support@matsaatoosuren.com with your full name and order reference number.
7. Children’s Privacy
Our website and products are intended solely for adults aged 18 and older. We do not knowingly collect or solicit personal information from minors under the age of 16. If we become aware that we have collected information from a child without parental consent, we will promptly delete such records.
8. Policy Updates
We reserve the right to modify this Privacy Policy periodically to reflect technological advancements, legal updates, or operational revisions. Changes will become effective upon posting the revised document with an updated “Last Updated” date on this page.
9. Contact Us
If you have any questions, comments, or data requests regarding this Privacy Policy, please contact our legal and support team:
- Company: EcomLT LLC (Registration #5416329)
- Mailing Address: 354 Downs Blvd, Franklin, TN 37064, United States
- Fulfillment & Returns Facility: QuickBox Fulfillment, Wayne, NJ 07470
- Customer Support Email: support@matsaatoosuren.com